Term and Conditions

Last Updated: [Insert Date]

Welcome to Camp Life Shop! These Terms and Conditions outline the rules and regulations for using our website (www.camp-hike.com) and purchasing our outdoor gear. By accessing our site and making purchases, you agree to these terms. Please read them carefully.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for users who are at least 18 years old or accessing with parental supervision. By using our site, you confirm you meet these requirements.

1.2 Content Ownership

All content on this website, including text, graphics, logos, and product designs, is the property of Camp Life Shop or our suppliers and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

1.3 User Conduct

You agree to use our website lawfully and not to:

• Attempt unauthorized access to our systems
• Use our site for any fraudulent purposes
• Interfere with other users’ experience
• Upload harmful content or viruses

2. Product Information

2.1 Product Descriptions

We strive for accuracy in all product descriptions, specifications, and images. However, slight variations may occur. Colors may appear differently depending on your monitor. If you receive a product that substantially differs from its description, please contact us immediately.

2.2 Product Availability

All orders are subject to product availability. If an item becomes unavailable after you place your order, we’ll notify you and either cancel that item or offer a suitable alternative.

2.3 Intended Use

Our products are designed for recreational outdoor use. Certain items (like emergency shelters and stoves) require proper handling. Always follow manufacturer instructions and safety guidelines.

3. Orders and Payments

3.1 Order Process

Placing an item in your cart doesn’t reserve it. Orders are only confirmed when we send an order confirmation email. We process orders within 1-2 business days (excluding weekends and holidays).

3.2 Pricing

All prices are in USD. While we check accuracy, errors may occasionally occur. If we discover a pricing error, we’ll contact you before processing your order.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You authorize us to charge the full amount to your selected payment method at the time of purchase.

3.4 Sales Tax

Where applicable, sales tax will be added to your order total during checkout.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping ($12.95): Via DHL or FedEx – 10-15 business days after shipment
• Free Shipping: Via EMS for orders over $50 – 15-25 business days after shipment

4.2 Delivery Areas

We ship worldwide, excluding some Asian countries and remote areas. Delivery times may vary based on destination and customs processing.

4.3 Delivery Issues

If your package appears damaged upon delivery, refuse it or note the damage with the carrier. For missing packages, contact us within 14 days of the expected delivery date.

5. Returns and Refunds

5.1 Return Policy

You may return most unused items in original condition within 15 days of delivery for a full refund or exchange. Non-returnable items include:

• Dried Camping Food (opened or unopened)
• Camping Toiletries (personal hygiene items)
• Emergency Survival Shelters (if packaging has been opened)

5.2 Return Process

To initiate a return:

1. Email [email protected] with your order number and return details
2. Wait for return approval and instructions
3. Ship items to: Camp Life Shop Returns, 580 Tyler Avenue, Miami, FL 33128 USA

Return shipping costs are your responsibility unless the return results from our error.

5.3 Refunds

Refunds are processed within 3-5 business days after we receive your return. The refund will be issued to your original payment method. Depending on your financial institution, it may take 5-10 additional business days to appear.

5.4 Exchanges

For exchanges, clearly state your preferred replacement item in your return request. If the exchange item costs more, we’ll invoice you for the difference.

6. Warranties and Liability

6.1 Product Warranties

Many products come with manufacturer warranties. Please check individual product documentation. We’ll assist with warranty claims when possible.

6.2 Limitation of Liability

Camp Life Shop isn’t liable for:

• Indirect, incidental, or consequential damages
• Improper product use or failure to follow instructions
• Events beyond our reasonable control (natural disasters, etc.)

Our total liability for any claim related to your order won’t exceed the order’s purchase price.

7. Privacy and Data Protection

Your privacy matters. Our Privacy Policy explains how we collect, use, and protect your personal information.

8. Changes to These Terms

We may update these Terms periodically. The updated version will be posted on our website with a new “Last Updated” date. Continued use after changes constitutes acceptance.

9. Governing Law

These Terms are governed by Florida law. Any disputes will be resolved in Miami-Dade County courts.

10. Contact Us

For questions about these Terms or your orders:

Email: [email protected]
Mail: Camp Life Shop, 580 Tyler Avenue, Miami, FL 33128 USA