At Camp Life Shop, we stand behind our outdoor gear like we stand behind our campfires – with confidence and care. If your equipment doesn’t meet your wilderness expectations, our straightforward return process will get you back on trail quickly.

Our Return Policy

You may return most unused items in original condition within 15 days of delivery for a full refund or exchange. Some items have special considerations (see below).

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Dried Camping Food (opened or unopened)
  • Camping Toiletries (personal hygiene items)
  • Emergency Survival Shelters (if packaging has been opened)

How to Return an Item

Step 1: Initiate Your Return

Email our returns team at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer refund or exchange

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Camp Life Shop Team,

I would like to return/exchange the following item(s) from order #[Your Order Number]:

– [Product Name] (Quantity: X)

Reason for return: [Please specify]

I prefer: [Refund/Exchange for (specify product if exchanging)]

Please send me return instructions at your earliest convenience.

Best regards,
[Your Full Name]

Step 2: Package Your Return

Once approved, you’ll receive return instructions. Please:

  • Repackage items in original packaging with all tags attached
  • Include a copy of your packing slip or order confirmation
  • Securely seal the package – we recommend using the original shipping box

Step 3: Ship Your Return

Ship your return to:

Camp Life Shop Returns
580 Tyler Avenue
Miami, FL 33128 USA

We recommend using a trackable shipping service. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days after we receive your return
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Notification: You’ll receive an email confirmation when your refund is processed

Note: Depending on your financial institution, it may take 5-10 additional business days for the refund to appear on your statement.

Exchanges

For exchanges:

  • Follow the same return process above
  • Clearly state in your email which item you’d like as an exchange
  • We’ll ship your replacement item once we receive your return
  • If the exchange item costs more, you’ll be invoiced for the difference

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery
  • Include photos of the damage/defect
  • We’ll arrange a free return and expedite your replacement

Expedition-Grade Customer Service

Our returns team are outdoor enthusiasts like you, ready to help with any gear concerns. Questions? Email [email protected] – we typically respond within 24 hours.