Welcome to Camp Life Shop’s FAQ section! We’re here to help you with any questions about our outdoor gear, shipping, payments, and more. Our team of outdoor enthusiasts has compiled these answers based on what fellow adventurers like you most commonly ask.
About Our Products
What types of outdoor equipment do you specialize in?
We specialize in high-quality outdoor gear for camping and wilderness adventures, including:
- Bivy bags and emergency survival shelters
- Camp kitchen equipment and cookware
- Navigation tools (compasses, maps, map cases)
- Camping stoves and accessories
- Dried camping food and meal solutions
- Outdoor maintenance products
Are your products suitable for extreme weather conditions?
Many of our products, especially our bivy bags, survival shelters, and camping stoves, are designed to perform in challenging conditions. However, we recommend checking individual product specifications for temperature ratings and limitations. When in doubt, our adventure consultants can help you choose gear appropriate for your specific expedition.
Do you sell lightweight/ultralight equipment for backpacking?
Absolutely! We understand that every ounce counts on the trail. Look for our specially marked ultralight options in categories like bivy bags, cookware, and compression sacks. Our navigation tools are also selected with weight-conscious adventurers in mind.
Ordering & Payments
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout. All transactions are processed through encrypted channels for your security.
Is my payment information secure?
Your security is our priority. We use industry-standard SSL encryption for all transactions and never store your complete payment information on our servers. For additional security, we recommend using PayPal if you prefer not to enter card details directly.
Can I modify or cancel my order after placing it?
We process orders quickly to get your gear to you fast, so please contact us immediately at [email protected] if you need to make changes. We’ll do our best to accommodate your request if your order hasn’t already entered the packing process (typically within 1-2 hours during business days).
Shipping & Delivery
What are my shipping options?
We offer two shipping methods to suit different adventure timelines:
- Standard Shipping ($12.95): Via DHL or FedEx (10-15 days after dispatch) – perfect when you need gear quickly
- Free Shipping: Via EMS on orders over $50 (15-25 days after dispatch) – great for planned adventures
Do you ship internationally?
Yes! We ship worldwide to most locations, except certain remote areas and parts of Asia. If you’re unsure whether we deliver to your location, please contact us before ordering at [email protected].
How can I track my order?
Both shipping methods include full tracking. You’ll receive a tracking number via email once your order ships, which you can use on the carrier’s website to follow your gear’s journey to your doorstep.
What if my gear doesn’t arrive on time for my trip?
We understand how crucial timely delivery is for outdoor adventures. If your shipment is delayed and you’re facing an urgent situation, contact us immediately at [email protected] and we’ll work with the carrier to explore possible solutions. For time-sensitive trips, we always recommend choosing our Standard Shipping option and ordering well in advance.
Returns & Exchanges
What is your return policy?
We stand behind our products with a 15-day return policy from the delivery date. If any item doesn’t meet your wilderness needs, simply contact our customer adventure team at [email protected] to initiate a return. Items must be unused and in original packaging with all tags attached.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
Account & Technical Questions
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders more easily, save your shipping information for faster checkout, and receive exclusive offers for outdoor enthusiasts.
I forgot my password. How can I reset it?
Click the “Forgot Password” link on the login page and enter your email address. You’ll receive instructions to create a new password. If you don’t see the email, check your spam folder or contact us at [email protected].
How can I update my account information?
Log in to your account and navigate to “Account Settings” where you can update your personal information, shipping addresses, and password. For security reasons, some changes may require verification.
Still have questions? Our adventure consultants are always ready to help fellow outdoor enthusiasts. Email us at [email protected] or use the contact form on our website. We typically respond within 24 hours during business days.
Happy trails from the Camp Life Shop team!